FAQs

PRODUCT INFORMATION

How are the prints made?

Canvas 
We take great pride in the quality of our canvases. Each one is meticulously crafted using acid-free, pH-neutral, and fade-resistant materials to ensure your artwork maintains its vibrant colours and pristine condition for years to come. Our team carefully stretches every print by hand onto sturdy, solid wood stretcher bars. Not only does this provide a beautiful, gallery-ready look, but it also ensures your canvas stays taut and wrinkle-free. To make hanging your new artwork a breeze, we've even included convenient mounting brackets right out of the box. With our canvases, you can rest assured that your cherished piece will look its best from the moment you hang it on your wall.
Framed
At our company, we're committed to providing you with stunning artwork while being environmentally responsible. The frames for our prints are crafted from semi-hardwood materials sourced from responsibly managed, renewable forests, allowing you to enjoy nature's beauty while preserving it. To safeguard your treasured pieces, each print is enclosed with a high-quality, crystal-clear acrylite front protector that showcases the vibrant colours created using museum-quality giclée Epson matte paper. As an added touch, mat boards are included with selected designs, providing a polished, gallery-inspired look that allows your artwork to be the star. With our eco-friendly frames, protective coverings, and archival-quality prints, you can rest assured your artwork will maintain its incredible vibrancy - all while having been created with care for both art and the environment.
Poster
We understand that when you invest in artwork for your home or office, you want to know it's built to last. That's why our posters are printed using the highest quality giclée printing process on archival, acid-free paper. This premium matte paper is thick and durable, designed to ensure your print maintains its vibrant colours and crisp details for decades to come. We've specially selected this paper not just for its longevity, but also for its ability to truly showcase the depth and richness of the artwork. Whether you're adding a bold new accent piece or building an extensive collection, you can trust that our giclée printed posters will continue looking beautiful and bringing you joy for years and years. It's our way of ensuring your investment lasts as long as the memories the artwork represents.

SHIPPING INFORMATION

How long will it take to get my order?

Orders made before 12pm are aimed to be fulfilled the same day. Once dispatched, expect delivery between 3-5 business days. Orders made after 12pm will be fulfilled the following day. 

Do you Ship Internationally?

Being based in the UK we primary ship to the UK and Europe free of charge, but we also offer worldwide shipping. Outside UK and Europe standard shipping fees will apply.

Why can’t you print My Order faster?

We know you're eagerly awaiting your order, and we share your excitement! While we work diligently to get it to you as quickly as possible, we also want to ensure it meets the highest quality standards you've come to expect from us. That's why we take the time to carefully prepare each order without cutting any corners. A little extra patience goes a long way in guaranteeing you receive a flawless final product that truly wows. After all, what's one more day when the end result is something you'll treasure for years to come? Rest assured, your wait will be well worth it!

How is my order packaged?

We carefully pack each item using 100% recyclable material. Each item is packed to ensure they are kept as safe as possible during transit with minimal risk of damage. 


ORDERS AND RETURNS

My Order arrived Damaged! What can I do?

Although we carefully pack our orders and have full trust in our delivery partners, unfortunately accidents do sometimes happen. If you receive an item that has been damaged just contact us and we will resolve the issue with a replacement or refund.

How can I cancel or change my order?

If for whatever reason you decide to cancel or  change your order, simply contact us as soon as possible so we can deal with your request. Orders already dispatched cannot be canceled. Please note we do not pay for return shipping costs.

Do I need an account to place an Order?

You do not need an account to place an order, just contact information so we can give your order confirmation and order details. If you do make an account with us it allows us to offer you future discounts and first look and new prints available.

How do I track my order?

Once an order is placed a confirmation message will give details on how you can track your order. If for whatever reason you can’t find this message, please check all email folders or contact us to get it re-sent.

Do you make Requests or Custom Prints?

We are more than happy to accommodate any custom requests from potential customers. Whether it’s print ideas or you want a print in a different format (canvas to poster, poster to include frame etc.) don’t be shy to contact and make a request.